Terms & Conditions
Customer Care
At NeoTuple, our priority is ensuring you have an amazing shopping experience. If you have any questions about your order, our products, or policies, we're here to help!
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Customer Service Channels
For your convenience, we offer the following support channels:
Email: [supportneotuble] (Response within 24 business hours).
Online Chat: Available directly here on the website (click the icon in the bottom right corner).
Contact Form: Fill out the form and we will contact you as soon as possible.
Business Hours
Our support team operates 24h
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Frequently Asked Questions (FAQ)
Before contacting us, you can check our Frequently Asked Questions page. There you will find quick answers about:
Tracking international orders.
Delivery times for different US states.
Exchange and refund procedures
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Important Information
When contacting us about an order already placed, please have your order number ready (e.g., #1234). This helps us expedite your service.
Privacy & Safety
NeoTuple values โโthe privacy of your data and is committed to transparency in the handling of your information. This Privacy Policy describes how we collect, use, and protect your data when you visit or make a purchase on our website.
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Identification Data: Name, email address, and phone number.
Shipping Data: Delivery and billing address (essential for order processing).
Payment Data: Credit card information or other payment methods (securely processed and encrypted by our payment partners).
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How We Use Your Data
The information collected is used to:
Process, ship, and track your orders.
Communicate updates on the status of your purchase.
Provide 24/7 customer support.
Send marketing communications (only if you have previously authorized it).
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Information Sharing
To ensure your order is delivered to the USA, we share strictly necessary information with third-party partners:
Suppliers and Carriers: We share your name and address so that the product can be shipped and delivered.
Wix Platform: Our website is hosted on the Wix platform, which stores your data on secure servers protected by a firewall.
Payment Processors: Your payment data is encrypted using the PCI-DSS standard.
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Your Rights
Because we sell internationally, we respect your privacy rights:
You can request access, correction, or deletion of your personal data at any time by sending an email to [support@neotuble.com].
You can unsubscribe from our promotional emails by clicking the "unsubscribe" link at the bottom of each message.
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Cookies
We use cookies to improve your browsing experience, remember the items in your cart, and understand how you interact with the site. You can choose to disable cookies in your browser settings.
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Security
We adopt industry best practices and security protocols (SSL) to ensure that your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.
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โChanges to this Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments